Sharing Pro Tips and Why They Matter When It Comes To Public Program Success.
When managing public programs, the choice of technology partner is not just important — it’s pivotal to public program success.
Choosing the right partner is crucial because a skilled and experienced company should bring much-needed expertise in areas such as technology, project management, fund recipient support, communications, customer service and fund distribution. This expertise ensures that the program is not only implemented but managed effectively and efficiently, consistently exceeding expectations and achieving the outcomes desired.
A good corporate partner acts consultatively, helping clients make informed decisions and navigate complex legal and policy landscapes. This collaborative approach is essential for achieving the program’s goals and ensuring its long-term success.
Bob Sanders, a Senior Client Success Manager at ClassWallet, knows what makes public programs successful from years of experience. His career includes over 20 years of supporting government agencies with education programs. Now at ClassWallet, he helps clients get the most out of their partnership with our digital wallet platform. Keep reading for his pro tips when selecting a technology partner that will enhance the success of public programs.
5 Tips for Selecting a Tech Partner to Ensure Public Program Success
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Look for Comprehensive Solutions and Services
Why It Matters: A partner that offers a platform solution and client success services can significantly enhance the effectiveness of a public program. Comprehensive solutions that have been thoroughly tested ensure that all aspects of the program are managed compliantly, from applications to fund distribution to reporting on how funds were spent.
Pro Tip: Look for a partner that can handle multiple facets of program management, whether with their own services or through collaboration with subcontractors to streamline operations and reduce complexities while maintaining program integrity and compliance.
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Know that Experience and Expertise Support Public Program Success
Why It Matters: The right partner should have a proven track record in managing similar programs. Their expertise in the public sector enables them to provide tailored solutions with integrity and compliance that meet your programs specific needs and challenges.
Pro Tip: Evaluate potential partners based on their the outcomes of past projects and the impact they’ve had on similar programs.
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Get Clear on Customer Support Provided
Why It Matters: Effective customer support is essential. The partner must be capable of handling inquiries and issues promptly, ensuring a smooth experience for all stakeholders.
Pro Tip: Assess the responsiveness and effectiveness of the partner’s customer service team during the selection process. Look for industry certifications and well-known awards. These metrics prove customer satisfaction and experience outcomes.
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Prioritize Collaboration and Communication
Why It Matters: Successful partnerships are built on strong communication and collaboration. The partner should work closely with the agency, aligning with its goals and providing regular updates to ensure transparency and productivity.
Pro Tip: Choose a partner who values open communication and shows a willingness to integrate closely with your team. This kind of collaboration looks out for your best interests and builds a professional relationship.
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Ask How They’re Exceeding Expectations for Public Program Success
Real-World Insight: “ClassWallet has exceeded our expectations by providing comprehensive services that streamlined our operations and helped us achieve our program goals efficiently.” — Cameran L. Clark, Director, Tax Policy and Governmental Affairs Division, Alabama Department of Revenue.
Why It Matters: It’s crucial for a partner not just to meet but to exceed expectations. This commitment to going above and beyond can significantly impact the success of a program.
Pro Tip: Look for testimonials and feedback from previous clients to gauge whether potential partners have a history of exceeding expectations.
By focusing on these key areas, public and government agencies can select a partner that will not only meet but enhance the success of their programs, ensuring efficient and effective program management and an increased impact.